CH
CHERISE H
1 reviews | Active since May 2014
12 May 2025, 17:20
My first bad experience with Pineapple
Submitted a third party claim, claim was outsourced to QCS, and now I have been sued for over R16 000, with no response from QCS, and the only response from Pineapple being the contact details for QCS. I am utterly frustrated. It has been 2 years since the incident. I don't know what I am paying so much money for really. Seriously reconsidering my choice in insurer.
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Pineapple Insurance's replyOfficial
13 May 2025, 07:10Hi CHERISE HARRIS👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply13 May 2025, 07:10
Official
Hi CHERISE HARRIS👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍