LM
Lebogang M
1 reviews | Active since Feb 2020
17 Jan 2026, 07:40
My experience was good
My experience was good. I wasn’t happy with the response time but when you finally responded I got the help I needed. A big thank you to Sandile Manda for assisting me to reduce my premium.
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
17 Jan 2026, 08:50Hi Lebogang Mfolo👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Pineapple Insurance's reply17 Jan 2026, 08:50
Official
Hi Lebogang Mfolo👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
LM
Lebogang M's updateReviewer Update
28 Jan 2026, 16:19Wow Pineapple really k owes how to disappoint its customers. They debited my account twice with different amounts which resulted in one of the debit orders being unpaid and I incurred an unpaid debit order fee which they then promised to pay me back. When it’s time to pay me back they tell me all sorts of stories but basically I paid for their under trained staff.
Be wary when they make promises of paying you back because I can assure they will find loopholes to not pay you back! I’m looking to jump ship coz this is just disappointing after the being sent pillar to post for days on end.
Be wary when they make promises of paying you back because I can assure they will find loopholes to not pay you back! I’m looking to jump ship coz this is just disappointing after the being sent pillar to post for days on end.
LM
Lebogang M's update28 Jan 2026, 16:19
Reviewer Update
Wow Pineapple really k owes how to disappoint its customers. They debited my account twice with different amounts which resulted in one of the debit orders being unpaid and I incurred an unpaid debit order fee which they then promised to pay me back. When it’s time to pay me back they tell me all sorts of stories but basically I paid for their under trained staff.
Be wary when they make promises of paying you back because I can assure they will find loopholes to not pay you back! I’m looking to jump ship coz this is just disappointing after the being sent pillar to post for days on end.
Be wary when they make promises of paying you back because I can assure they will find loopholes to not pay you back! I’m looking to jump ship coz this is just disappointing after the being sent pillar to post for days on end.