My experience has been great and relatively painless

My experience has been great and relatively painless. However, I'm sorry to say that it wasn't all good. The first operator I chatted with for help changing my payment method assured me me that they did change it and sent me a confirmation email after I asked twice if everything was in order. Regardless, the payment continued to go off the previous account. It made me loose trust in them. Thankfully, Hlulani, the next operator contacted me via phone call after I asked for help on the app again. Within minutes he resolved my problem and restored my faith in the company. If it wasn't for his diligence and friendly service I would have cancelled my account with them. So thank you Hlulani, I wish all my customer experiences were this easy.