KM
Kabelo M
1 reviews | Active since Jul 2015
27 Oct 2025, 09:23
My car was pumped over the weekend
My car was pumped over the weekend. Ive send message on their watsapp platforms and no response has been received since. This is not the first time I've complained about this. It seems no one works there,Ive since send a mail for policy cancelation so I can use an insurance that is actually available when needed.
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Replies (1)
Pineapple Insurance's replyOfficial
27 Oct 2025, 09:39Hi Kabelo Mpitimpiti👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply27 Oct 2025, 09:39
Official
Hi Kabelo Mpitimpiti👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍