BM
Bonolo M
1 reviews | Active since Jun 2021
09 Apr 2026, 16:06
moving blind
Been using pineapple for someyears now. All was well, but recently their android app has made it unbearable. No way to login successfully. Keeps cycling back to the landing page. Been busy with their helpdesk for about 2 weeks now, but to no success. Their lack of web portal to use is the icing on the cake. So i cant update my details nor change anything. Something tells me their latest app didnt go through enough user testing, Please do better
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
09 Apr 2026, 17:34Hi Bonolo Mashiane🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
Pineapple Insurance's reply09 Apr 2026, 17:34
Official
Hi Bonolo Mashiane🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
BM
Bonolo M's updateReviewer Update
10 Apr 2026, 10:46Thanks for the response.
How much longer is required?
How much longer is required?
BM
Bonolo M's update10 Apr 2026, 10:46
Reviewer Update
Thanks for the response.
How much longer is required?
How much longer is required?
BM
Bonolo M's updateReviewer Update
17 Apr 2026, 09:37 So an update.
Just got a call from a consultant that i think has been the most helpful in the past weeks. Its somewhat an Android issue that multiple people are facing the same issue. Could have been said a long time ago.
Also times like this i wish there was a web portal to use
Just got a call from a consultant that i think has been the most helpful in the past weeks. Its somewhat an Android issue that multiple people are facing the same issue. Could have been said a long time ago.
Also times like this i wish there was a web portal to use
BM
Bonolo M's update17 Apr 2026, 09:37
Reviewer Update
So an update.
Just got a call from a consultant that i think has been the most helpful in the past weeks. Its somewhat an Android issue that multiple people are facing the same issue. Could have been said a long time ago.
Also times like this i wish there was a web portal to use
Just got a call from a consultant that i think has been the most helpful in the past weeks. Its somewhat an Android issue that multiple people are facing the same issue. Could have been said a long time ago.
Also times like this i wish there was a web portal to use