WM
Wilhelmina M
1 reviews | Active since Jan 2021
27 Feb 2024, 19:53
More than 2 weeks and still no refund from Pineapple Insurance.
Pineapple Car Insurane debited my account before the said/ agreed upon date. After I cancelled the debit order a consultant phoned me, informing me that they will put I'm a request for a refund of my R589 and it will take 2 weeks. It is past 2 weeks now. And I have heard from Pineapple Car Insurance again. Plus only after I agreed to the insurance before canceling, when I tried to phone, I researched on the internet that there was no call centre.
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Pineapple Insurance's replyOfficial
28 Feb 2024, 08:35Hi Wilhelmina M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply28 Feb 2024, 08:35
Official
Hi Wilhelmina M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.