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Theresa M
1 reviews | Active since Dec 2022
02 Mar 2026, 13:45
MONEY BACK
I JOINED THEIR CAR INSURANCE ON THE 29TH OF FEBRUARY AND THEY TOLD ME TO DO ONLINE PRE INSPECTION. I DELAYED DOING IT DUE TO PHONE PROBLEMS, THEY KEPT ON SENDING ME EMAILS TO REMIND ME AND THEY WERE REMINDING ME EVERYDAY AND TELLING ME THAT THE CAR WONT BE COVERED IN CASE OF ACCIDENT. ON THEIR EMAIL I NOTICED THAT THEY WROTE MY NAME WRONG AND I REP**** TO THE EMAIL AND ASK THEM TO CANCLEL MY POLICY BECAUSE I'M WORRIED ABOUT THE LATER STAGE WHERE I WILL BE IN TROUBLE OR MY CLAIM BE DECLINED BECAUSE OF THAT. THEY NEVER REP**** TO THAT BUT KEPT ON SENDING ME REMINDER EMAILS. ON THE 27TH THEY DEDUCTED MY MONEY FROM MY ACCOUNT.
I WANT MY MONEY BACK PLEASE. POLICY NO. ***
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Replies (2)0
Replies (2)Pineapple Insurance's replyOfficial
02 Mar 2026, 13:57Hi Theresa Mangele🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply02 Mar 2026, 13:57
Official
Hi Theresa Mangele🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
TM
Theresa M's updateReviewer Update
02 Mar 2026, 14:02THE SOONER THE BETER
TM
Theresa M's update02 Mar 2026, 14:02
Reviewer Update
THE SOONER THE BETER
