Misled and not what I signed up for

On the 7th January I saw ad Says cover your Kia for R982 I was interested and signed up with Pineapple insurance and informed the consultant that assisted me that my premium needs to be less thay R982 and debit order must be on the last day of the month which is the 31st To my surprise, when I get Debi, check premium is R1620, and there will be pro-rata of R1200. I did not agree with that as I my previous insurance I was paying R1415. I have 3 unpaid debit order which I am charged R50 each - I did not agree from them to debit now. I have been sending emails to cancel ghis policy what an experience it was too good to be true. I have not submitted any more information regarding my car on the app to successfully complete the application.

I have mailed since the 7th Jan to cancel no one.has gotten back to me

Please help me cancel this, Consultant are pathetic