CJvR
Coenrad Janse van Rensburg
1 reviews | Active since Oct 2018
25 Aug 2025, 08:47
Misleading Sign-Up: Pineapple Forces Tracker on Clients
I signed up for insurance with Pineapple and provided my banking details. After that, I was told I had to install a Tracker device. Tracker then contacted me, saying installation is free, but if I cancel my insurance with Pineapple before 36 months, I will be liable for the Tracker fee.
This was not explained upfront when I signed up, and it feels misleading. Customers should be informed of all terms and conditions, especially when there are hidden obligations linked to third parties.
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Pineapple Insurance's replyOfficial
25 Aug 2025, 08:51Hi Coenrad
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply25 Aug 2025, 08:51
Official
Hi Coenrad
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍