Misleading and ****ming

I am so disappointed with Pippa from Pineapple insurance company. I am currently insured with Pineapple and I am very happy with their service so far, my needs are taken good care of. So I did a survey on the company and Pippa sent me an email to thank me for participating in that survey and as a reward I was offered a R200 Uber Eats voucher, which I thought was a kind gesture. When I tried to use the voucher I found out that it has already been used. I emailed to inform her about it but she never rep**** even after several reminders. Literally, she used one voucher for everyone who participated in the survey. Complete ****!!