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Pule M
1 reviews | Active since Oct 2021
13 Jun 2025, 11:42
****med into a 36 month tracker contract. Misleading insurance
Pineapple call me and informed that they need to install a tracking device on my car which they will be liable for ( I had my own tracking device already which I shared the information with pineapple). They advised that the second device is at their cost as part of the insurance cover. I cancelled the insurance with pineapple and now I am told to pay cancellation fee for the tracking Device also because it's a 36 months contract( I was not informed of such otherwise I wouldn't have agreed). pineapple was so misleading, people must be careful
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Replies (1)Pineapple Insurance's replyOfficial
13 Jun 2025, 11:46Hi Pule MAKOLA👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:
Pineapple Insurance's reply13 Jun 2025, 11:46
Official
Hi Pule MAKOLA👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:
