NS
Nomawethu S

1 reviews | Active since Feb 2022

30 Jan 2024, 16:50

Lower premiums , poor quality

This is the worst insurance. The policy excess is listed under one clause however is charged separately. They have acknowledged that I work in the medical field, and I am expected to travel between 10 pm and 6 am. There is an additional excess to the value of your chosen excess. I have only been with them for 4 months, which was an additional charge and if you are not married do not join this insurance because they will charge another excess fee for a driver who is not a spouse. ( all of this is listed in one clause on the document and linked with OR without a heading that states that each line is charged seperately, this makes the meaning ambiguous for people for whom English is not a home language, that is the majority of South Africans.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply31 Jan 2024, 07:14
Official
Hi Nomawethu Sengo👋,

We appreciate you bringing this matter to our attention. Please be aware that the excess fees are determined by our underwriters and they are not intended to disadvantage our clients. We understand and acknowledge your concerns. We apologize for any inconvenience caused and we are sorry to hear that you have chosen to cancel your policy😞. Thank you for your support🙏.