Lost my car, absolutely terrible claims process, DO NOT insure your goods with Pineapple/iWYZE

Extremely disappointed with the claims process. Very efficient and engaging when onboarding but it all changes when claiming. I had an accident on the 15 Dec 2024, First Help came to tow the car, was told my car would be taken to RENEW IT-Bedfordview. Fast-forward to 13 Jan 2025, my claim is approved however no knows where my car is, after days of investigation I am informed that the tow guys(First Help) towed my car to an unauthorized repairer(Flora auto) on the other side of town.

Now I am getting lips service every about my car being moved. To this day 10 days after my claim has been authorized, my car is still at Flora. I do not have answers why my landed in Roodepoort, my has not even been attended to

Call center agents lie with impunity, I've written multiple complaints but nothing happens, the madness continues with no end in sight. I totally regret insuring with Pineapple/iWYZE.

DO NOT insure with Pineapple/iWYZE,