Losing confidence in Pineapple

I have been trying to insure my new watch since last night on your app, I am getting an error message saying that my premium cannot be calculated. I sent a message to your customer service team via the app last night for assistance, the entire day has come and gone and I am yet to receive a response. For 2 nights in a row your useless app is giving me this error message, you keep bombarding me with emails to insure my car with you, and yet I can't even add my watch onto my policy! Someone respond to me by email and sort this out.