K
Karabo
1 reviews | Active since Feb 2024
04 Nov 2024, 07:04
Look for another car insurance
Very unprofessional and I believe they look down on black people drivers and living in a township.
They rejected my claim before even calling the third party driver who bumped into me and their claims department lady failed to give me a detailed reason as to why they rejected my claim.
If you are new driver looking for a car insurance or using it now , do yourself a favor and hop to another insurance to avoid disappointments and frustrations.
Thank me later!!!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
04 Nov 2024, 07:26Hi Karabo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Nov 2024, 07:26
Official
Hi Karabo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
K
Karabo's updateReviewer Update
04 Nov 2024, 08:21Hello Isago
Whether the service I have received is not per your usual standard but unfortunately it is and this is the same thing I said to Julian , the guy I spoke to last Friday when I wanted to cancel the insurance because it is not helping me at all.
A driver bumped into me... listen again, BUMPED INTO ME on 13 October 2024, and guess what, Monica from your claims department sent me a letter rejecting the claim and yet again, your insurance continued to debit their monthly money as per usual but yet again, my car remains in ruins and thank God it it was not a write off because I would be using a taxi now because Pineapple doesn't care.
How is it that someone bump into me and I have to pump R47K from my own pocket and yet I'm paying insurance without fail?
Come on Isago!!!!!
Whether the service I have received is not per your usual standard but unfortunately it is and this is the same thing I said to Julian , the guy I spoke to last Friday when I wanted to cancel the insurance because it is not helping me at all.
A driver bumped into me... listen again, BUMPED INTO ME on 13 October 2024, and guess what, Monica from your claims department sent me a letter rejecting the claim and yet again, your insurance continued to debit their monthly money as per usual but yet again, my car remains in ruins and thank God it it was not a write off because I would be using a taxi now because Pineapple doesn't care.
How is it that someone bump into me and I have to pump R47K from my own pocket and yet I'm paying insurance without fail?
Come on Isago!!!!!
K
Karabo's update04 Nov 2024, 08:21
Reviewer Update
Hello Isago
Whether the service I have received is not per your usual standard but unfortunately it is and this is the same thing I said to Julian , the guy I spoke to last Friday when I wanted to cancel the insurance because it is not helping me at all.
A driver bumped into me... listen again, BUMPED INTO ME on 13 October 2024, and guess what, Monica from your claims department sent me a letter rejecting the claim and yet again, your insurance continued to debit their monthly money as per usual but yet again, my car remains in ruins and thank God it it was not a write off because I would be using a taxi now because Pineapple doesn't care.
How is it that someone bump into me and I have to pump R47K from my own pocket and yet I'm paying insurance without fail?
Come on Isago!!!!!
Whether the service I have received is not per your usual standard but unfortunately it is and this is the same thing I said to Julian , the guy I spoke to last Friday when I wanted to cancel the insurance because it is not helping me at all.
A driver bumped into me... listen again, BUMPED INTO ME on 13 October 2024, and guess what, Monica from your claims department sent me a letter rejecting the claim and yet again, your insurance continued to debit their monthly money as per usual but yet again, my car remains in ruins and thank God it it was not a write off because I would be using a taxi now because Pineapple doesn't care.
How is it that someone bump into me and I have to pump R47K from my own pocket and yet I'm paying insurance without fail?
Come on Isago!!!!!