******** listing on experian

I told them to cancel my insurance they ignored my request and listed me on experian as a non paying customer and now that I'm querying this listing their retention department wants to retain me just imagine, why would I want anything to do with such an ********* company and they are ignoring my request to remove themselves from my profile on experian so their listing was actually to get attention from me and ********.i have lost job opportunities because of this