***** and *******!

Please see the attached information relevant to claim number: ***

Reason for claim not being approved was because of the following;

Salvage: 6.15 You must allow us to enter the premises where the loss occurred and to remove any damaged items covered by this policy. Where a claim is settled for lost or damaged items, these items become ours. You may not abandon any property to us whether or not we have taken it if your claim is unsuccessful.

This was after claim was approved by a Pineapple staff member knowing that the unit was no longer in my possession.

Please see below as quoted from your own policy wording document found within the Pineapple app.

6.1 A) I supp**** all details of event B) I gave Pineapple staff all information they requested and remains truthful C) Was truthful about having my home contents insured with Naked Insurance (did not specify MacBook Pro) D) Proof of purchase was supp**** with both a bank statement and printed receipt from iStore Clearwater Mall E) Did not supply damaged item as it is not longer in my possession F) Supp**** other relevant information as requested

Pineapple employee ensured me that salvage would not be necessary on my device. Replacement unit was ordered and prepared for delivery and when I asked why I am not getting the same unit, then Pineapple Insurance decided to back track and stop with the delivery of my new unit.

This whole process consisted on 22 Days of back and forth trying to get answers.

Final outcome was that you would not approve the claim this after being contacted about receiving my replacement unit and being TOLD to discard the old unit. Not once did your employee tell me that it was wrong to throw away the broken device. Quite the contrary, she told me that it was perfectly fine and I will be receiving my replacement unit.

This company is a ****!!!!

Kind Regards, Joshua Spagnoletti