Lack of TCF and extremely poor client service

I opted for the driveless benefit so I could get Cashback for driving less than 300km/month. I qualified for this benefit for 3 consecutive months but I only got the cash back once and the amount was not what I signed for. It was R105.00

Unfortunately, they don't have a contact center so you can't even call to escalate or follow-up. All you can do is send a message.

I've sent them a message daily for the past 26 days and neither of their agents can give me a date when I'll receive my cash back. All they they have been saying is that it has been escalated. To whom because I still haven't received my cashback?

Secondly, their distance calculator device malfunctions. It reads kilometers even when your vehicle is not driven. I alerted them and provided Pineapple insurance with my tracker report confirming that my vehicle had been stationary for the past 4 days and they said they "don't know the cause". They didn't care to replace the device or send someone to check if it was faulty or not.

I wouldn't recommend taking this benefit or insurance with them. This is definitely not TCF! Also deceiving clients by paying them back less than what was agreed on the policy contract is another thing.