Lack of response from pineapple

Hello, I'm typing this in deep sadness. For those wanting to join pineapple. Please remember. They do not phone you, nor can you phone them. There is simply no number available.

I've recently claimed for my cellphone on the 13th and sent through all my documents, since pineapple only works via text and nothing else. It's been a real mission sending through all required information. However, all information has been sent.

The lady handling the claim on the pineapple app, is called Kaashifa, I am not sure if that is a real name or a alias. She messaged me this morning on the pineapple app, (15th Jul) and tells me "Thank for your documents I see it"

And then another message saying " We cannot validate your claim without receiving all the required information, Please sent it" .

I am so shocked at this message because now it's been 2 Days without a cellphone. And she's saying that I must still send the stuff through.

Waiting for a response from pineapple is sincerely very difficult and impossible to connect with them directly. They message you, if they want to, otherwise, you are left on the chat to be waiting for hours on end.

If any members of the public would like the copy of the chat, to know how I have battled to seek assistance in this claim. I will gladly provide it to you.

If any members of pineapple wishes to make my experience more pleasant, please call me on *** or alternatively please check my policy with my ID number (***) and kindly provide me feedback via pineapples app.

This is certainly wrong of pineapple insurance to not allow any calls in or out. Their messaging service is not effective and reliable, thus leave clients like me in the lurch without any suitable or satisfactory information regarding my claim

Should pineapple respond to me and give me assistance with my claim, I shall remove this post, and post a suitable 5 star review. Until I'm assisted this review will remain here