Lack of interest in aiding clients

I came to this platform to complain about the lack of interest shown by Pineapple in aiding me about my claim for a windscreen replacement. Mind you I have been a customer for a couple of months with no claim so this was my first.

I submitted my claim on their App on the 2nd of December last year and I was promised that I will be given a response 48 hrs later, 10 days later no reply and I decided to come to this platform to say a few things about my displeasure with Pineapple's customer care service.

After writing my review the first time I was immediately assisted and shown care but I guess that was only for show so they can bait the rest of the people who might've seen that post; making it seem as if they're proactive in assisting their clients.

At first it seemed as if i was going to get helped until they processed the claim and a 3rd party repair centre contacted me to arrange the booking for the repair. I soon found out that they processed the claim and I was getting a generic windscreen which was almost 70% cheaper than the original and also expected to pay the excess.

I enquired why this was the case and was given no response from the person assisting me and also cc'd in the mail was their managers. I'm wondering to myself what type of company has managers who will show no interest in customer satisfaction.

Now unfortunately am in the same boat and yet forced again to write a few words here to warn others of the type of headache you will be signing into.

A chronicle rollercoaster it has been; from being transferred multiple times to different people who cant even help me. being requested documents which was never requested in the beginning and after submitting them then being completely ignored.

I am not one to complain but right now I am pushed to express my frustration about the situation which I am still currently in. For those looking for car insurance please help yourself and look elsewhere as this will be you next time. For now I will be patience until this is over then move to another insurance as I have had enough.