Lack of feedback is concerning

I signed up with Pineapple on the 15th of April, and received my Proof of Cover letter on the 17th April.

We then went to the dealership on the 26th of April to sign the documents for our new vehicle, and we contacted Pineapple via WhatsApp to add the car VIN number and Engine Number.

The agent had updated the details, but for some reason they decided to change the Financial Institution from Nedank/MFC to Westbank.

We then asked for this to be fixed, and they sent through a new document, but the dealership had now contacted us and mentioned that the agent seems to have incorrectly updated the details for the Regular driver and Registered Owner.

I am not receiving any feedback via the WhatsApp channel since yesterday at 15h50, and it seems as though the agent that did assist me is now ghosting me.

This does not give me any confidence in Pineapple if I ever have to update my details, or need to put in any claims.