Lack of feedback and unpaid refund

I would like to express my disappointment with pineapple insurance as it took me 10 days to get a representative to contact me, after I had sent 3 emails and 5 messages on the Pineapple app.

When I was finally contacted I was informed that I had been put on the wrong policy and an incorrect date had been set for my debit order. I then requested my policy to be cancelled before it even started and requested a refund but that all so took another 2 days and 1 email to be contacted and I was able to cancel my policy but I did not get a refund, when I enquired they said they would escalate the issue and I would get feedback on my refund, it's been 5 days now and till today I still have not been contacted about my refund of the money incorrectly deducted from my account.

I would not recommend pineapple to anyone after the experience I have had, with money deducted on the wrong date and the incorrect details captured as well as the difficulties faced with getting feedback from a Pineapple representative. If I'm having problems with pineapple now I would dread to see the issues that would arise if I were to make a claim.