Lack of customer service

One thing I can say about Pineapple is when it comes to getting people to sign up they are quick to respond, but join the insurance I'm telling you it's nightmare, they don't answer WhatsApp or even in the app not matter how many times you request a call back, it's true the grass ain't greener on the other side, I just worry how the claims will go if their service is lacking like this, the way I'm frustrated I can even explain the whole incident I'm just dissatisfied with them and the lack of customer service..