TH
Thabang H
1 reviews | Active since Oct 2023
04 Dec 2024, 11:44
Lack of communication
The lack of feedback from Pineapple is so frustrating! I'm not even saying sort me out quickly, just let me know what is happening so I'm not left wondering.
I registered a claim on the 14th of November 2024 (Claim No. ***) then practically had to beg Straighthrough Procurement Solutions to get in touch with me and get photos of the damage to provide a quote, now I have no idea what is happening.
I've also flagged a potential POPI Act breach on their side, alerted them and obviously didn't get a response to that mail.
It's not fair that I have to call every time I want an update, surely Pineapple Insurance can do better.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
04 Dec 2024, 12:15Hi Thabang
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Dec 2024, 12:15
Official
Hi Thabang
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.