Lack of Admin Skills

I experienced the worst service with this insurer all due to a removal of one vehicle and replacing it with a new vehicle. My account details were captured incorrectly including my name and the car model, you can never speak to the same person twice and this leads to a horrible experience leading to frustration from repeating the same information. As a client I should be allowed to change details contained within my insurance policy with the confidence that the correct details will be captured and I will be given the correct premium, that has not happened and now when we try to cancel they are telling us about a cooling off period. Save your money, the disorganization in the company has me wondering what will happen if I was to make an actual claim.