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Ndivho R
1 reviews | Active since Jul 2019
07 Aug 2023, 10:43
Just poor service, poor poor poor poor service, Ndo Neta!
I was a fan of pineapple. I'm so over this now, my claim was approved in June it's August now, still waiting on feedback on the escalation to the claims department🙄, maybe I don't understand the definition of escalation. "Next thing someone will respond again and say we have escalated to the claims department and we will get back to you soon🤷. Also, relook into not having a number to call for emergencies cause this is not worth it.
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Replies (2)
Pineapple Insurance's replyOfficial
07 Aug 2023, 10:58Hello Ndivho, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. Firstly I would like to apologise for the level of service you've received sincerely - this is not what we strive for, and I am so sorry for the lack of communication. I will be investigating what has transpired because this is not what we want any of our customers to experience. We will be in touch with you by COB today, and once again, I am so sorry. Thank you for your patience.
Pineapple Insurance's reply07 Aug 2023, 10:58
Official
Hello Ndivho, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. Firstly I would like to apologise for the level of service you've received sincerely - this is not what we strive for, and I am so sorry for the lack of communication. I will be investigating what has transpired because this is not what we want any of our customers to experience. We will be in touch with you by COB today, and once again, I am so sorry. Thank you for your patience.
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Ndivho R's updateReviewer Update
09 Aug 2023, 09:58Hi Pippa, still waiting. Got a call on the 7 August and was told the voucher will be sent between 30-min and 1 hour (if I remember correctly) today is the 9th of August. Please keep up the great work 😒. Guess I'll wait for another response to escalate the matter.
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Ndivho R's update09 Aug 2023, 09:58
Reviewer Update
Hi Pippa, still waiting. Got a call on the 7 August and was told the voucher will be sent between 30-min and 1 hour (if I remember correctly) today is the 9th of August. Please keep up the great work 😒. Guess I'll wait for another response to escalate the matter.