I've had an unresolved query for the past 6 days, upon my query remaining unresolved, they've attempted to deduct an amount from my bank account that I have not authorized and still continue to do despite my query being unresolved and them being unable to

Hi Jadine Jeftha👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍