JR
Jeremy R
1 reviews | Active since Oct 2023
15 Jan 2024, 16:26
It's Sad to have to resort to this
I have been with you guys for a while, my wife had an accident in December, so i didn't staress becuase the panel beater was closing ... All the requested information was submitted in December ...Have gotten back to the office last week Monday, and have been trying to follow up since last week with Yolande in your Claims department and have been promised feedback, that never arrives...
Are you guys still operating? I received an email regarding your underwriters but surely this isn't affecting your day-to-day operations?
All i want is someone to contact me to get this matter resolved is this really so difficult?
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Pineapple Insurance's replyOfficial
15 Jan 2024, 17:36Hi Jeremy Raman👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply15 Jan 2024, 17:36
Official
Hi Jeremy Raman👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.