LM
Lindokuhle M
1 reviews | Active since Dec 2024
18 Dec 2024, 22:18
Its been nearly a month without my car
Its been nearly a month without my car and I have had the worst experience ever. From having to call pineapple everyday for my claim’s update because I have not been recieving any communication from them, requesting an agent/assesor to call me(who never called by the way) and the frustration that my courtesy will be taken soon.
At this point, I am convinced that they are not planning on fixing my car and they are dragging its causing me migraines.
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Pineapple Insurance's replyOfficial
19 Dec 2024, 09:28Hi Lindokuhle Mtirara👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Dec 2024, 09:28
Official
Hi Lindokuhle Mtirara👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.