It took 4 phone calls of me begging to have somone from the department that can help me get the refund to call me back

It took 4 phone calls of me begging to have somone from the department that can help me get the refund to call me back. Finally spoke to Kyle who said he’ll get back to me when he finds out why I was debited (bro didn’t call back, I had to call back a week later and hold another agent hostage so he can come to the phone). Kyle then came on the phone and sent the refund request. My conclusion is that agents only take your query or request seriously and only ever call you back if it helps their KPIs. That’s why Precious Ramulongo gave me a courtesy call today to inform me my refund was sent, it was so she could send me a link so I can write a good review with her name on it (Here’s your good review darling enjoy😁👍🏿).