AM
Alice M
1 reviews | Active since Jul 2018
10 Aug 2021, 09:51
iPhone 11/12 128gb
I have a insurance with pineapple insurance where I had insured few devices and one of them was unfortunately fell inside the water and it cannot be fixed My problem came about when pineapple insurance gave me the device worth less than R8 000 while I had insured it for R17 000 and I tried several times to reason with them but to no success Their response was that they replace the device and that device was discontinued and I felt ****** I feel like I have to be reimbursed for what rightfully what belongs to me Regards Modiegi
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
10 Aug 2021, 09:58Hi Alice..
Thank you for bringing this to our attention.
Please note that a member of our team will be in touch.
Unfortunately as an insurance principle we are not able to replace devices for more that the "new" value of the actual device that is insured.
Kind regards
Thank you for bringing this to our attention.
Please note that a member of our team will be in touch.
Unfortunately as an insurance principle we are not able to replace devices for more that the "new" value of the actual device that is insured.
Kind regards
Pineapple Insurance's reply10 Aug 2021, 09:58
Official
Hi Alice..
Thank you for bringing this to our attention.
Please note that a member of our team will be in touch.
Unfortunately as an insurance principle we are not able to replace devices for more that the "new" value of the actual device that is insured.
Kind regards
Thank you for bringing this to our attention.
Please note that a member of our team will be in touch.
Unfortunately as an insurance principle we are not able to replace devices for more that the "new" value of the actual device that is insured.
Kind regards
AM
Alice M's updateReviewer Update
12 Aug 2021, 13:37It’s been two days since I’ve received a message from pineapple insurance that one of their employees will contact me but nothing still
I think that message was just to clear their name but all in all this is bad service
I think that message was just to clear their name but all in all this is bad service
AM
Alice M's update12 Aug 2021, 13:37
Reviewer Update
It’s been two days since I’ve received a message from pineapple insurance that one of their employees will contact me but nothing still
I think that message was just to clear their name but all in all this is bad service
I think that message was just to clear their name but all in all this is bad service