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sandile G
1 reviews | Active since Dec 2024
09 Dec 2024, 15:54
insured ? not insured?
insured ? not insured? nobody can answer this question, I have recently signed up for car insurance, but the information on my profile is completely incorrect from the ID Address
The consultant is not able to assist efficiently, I do not know if my vehicle is covered or not I have to leave work in 20min to go home, covered if something happens
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
09 Dec 2024, 15:57Hi sandile Gumede👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Dec 2024, 15:57
Official
Hi sandile Gumede👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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sandile G's updateReviewer Update
09 Dec 2024, 16:04I would like to know how my information was changed on your system i am 100% sure that my information was captured correctly. now I am in limbo will pineapple assume responsibility if my vehicle is in an accident while on my commute going home?
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sandile G's update09 Dec 2024, 16:04
Reviewer Update
I would like to know how my information was changed on your system i am 100% sure that my information was captured correctly. now I am in limbo will pineapple assume responsibility if my vehicle is in an accident while on my commute going home?