hK
hlulani K

1 reviews | Active since May 2026

24 Aug 2026, 17:38

Insurance Referral Led to Hidden Tracker Contract

I signed up for Pineapple Insurance and was told a tracker was required. At no point was I informed that this would lock me into a 36‑month contract with Tracker Connect or that I’d face a cancellation penalty. I cancelled my insurance within a day, yet I am now being held liable for Tracker’s contract that I never signed or agreed to. Pineapple failed to disclose these terms upfront, which is misleading and unfair under the Consumer Protection Act.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply24 Aug 2026, 17:49
Official
Hi hlulani kubaye, We sincerely apologize for the frustration you have encountered regarding the tracker contract, and we are eager to help you. Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. The Pineapple Team 🍍