Insurance policy

I'm very disappointed by the zero services you have provided with me from day 1 from buying a car. You requested that I should download an app to access everything, but couldn't happen because the app kept saying "something is wrong" , and 1 of your agents said I should uninstall the app to the new version of the app i did that but still I couldn't access it. Than I got different numbers from different departments requesting aid but I got zero response. The service i got from you guys its very poor and I wouldn't recommend anyone to take your insurance because surely guys you are *********** and another thing you sent me a mandate to my bank and I didn't approve it, now when I check now it says approved by who tell me? You too quick to debit but couldn't assist me with an app. Does that make any sense to you?

I want a response from you because im gonna escalate the matter because I did not approve any mandate from you.