Insurance ****** old mutual gang

I submitted my car accident claim on the 16th October 2024, claim ***, car was assessed a write off, was told the claim was approved, and they will draw a settlement letter then, they started saying they wanna check if I had dual insurance which they did, and found out I didn't have, then they said they wanted to check whether I disclosed on my ITC tht I have defaults and Judgements not exceeding R100 k, then they found out I said they can check my ITC but Im not sure how much are they, they say the went and checked the recordings. Then boom after almost 2 months they say my claim is rejected they can not entertain my claim, I can go and consult the Ombudsman or lodge a complaint with their claim objection department. And in the meanwhile after they assessed the car as a write off they also taken my car to their Auction place, now they saying they will give my premiums back and I should arrange to fetch my car in 72 hours or storage will be on me?

I want to advice people to never use Pineapple their underwriters are Old mutual Iwyze, be careful never ever.

I am very unhappy and frustrated right now because of them.

Xap

Nic