VV
Vusimuzi V
1 reviews | Active since May 2022
02 Oct 2025, 15:40
Insurance nightmare
I was so sure that Pineapple is the best but now I turn to regret it. After the first deduction, 4 more deductions went off. I tried to contact the via email and WhatsApp but they don't reply or make means to contact their clients. All i wanted was for them to explain why so many deductions. I am starting to regret taking Pineapple.
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Pineapple Insurance's replyOfficial
02 Oct 2025, 15:47Hi Vusimuzi Ndubane👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply02 Oct 2025, 15:47
Official
Hi Vusimuzi Ndubane👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍