MB
Mzamo B
1 reviews | Active since Nov 2013
13 Aug 2024, 10:40
Insurance full of false promises
I submitted a claim, and after disputing the excess charged upon claiming, I submitted a complaint. Additionally, I got deducted an extra R900 on 28/07/2024 which they agreed to refund 3 business days later. I last got a call in both these matters on 2/08/2024 with a promise for a regular feedback. NO FEEDBACK ON NONE OF MY MATTERS.
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Pineapple Insurance's replyOfficial
13 Aug 2024, 10:56Hi Mzamo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply13 Aug 2024, 10:56
Official
Hi Mzamo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.