**** Insurance Company - Pineapple insurance

I’d like to express dissatisfaction regarding a pending payout for a claim that I made on the 1st week of April 2023, for a damaged cellphone.

I submitted all the necessary documents, including a signed Agreement Of Loss, a damage report and a quotation from iStore on the 25th April 2023 and I was promised a payout would be done within 3-5 working days.

Till this day (18 May 2023) the payout is not done. I’ve followed up with Fezile, who is handling my claim numerous times and I haven’t received any form of feedback. I’m very frustrated by the level of service I’m getting from the Pineapple team ! I pay my premiums on time but now that I have a situation at hand, my claim is not being entertained!! THIS DEFEATS THE WHOLE POINT OF HAVING INSURANCE

It's more frustrating that they dont have a direct contact number, everything is handled via email or you chat to consultants on their App, who are just as useless as they only give you generic responses.

Pineapple is a ****!!! Why dont they have their contact number on the website? who do you call on your time of need?

I've been their client for over 3 years and this is my first claim since and im not happy with how I'm being treated.