AM
Andrew M
1 reviews | Active since Oct 2019
16 Jul 2024, 08:51
Insurance claims not paid
Pineapple insurance under Old Mutual Insurance is a **** straight one of their Clint hit my car on the 23rd April 2024 and since that time they play hide and sick to pay me or fix my vehicle reference *** was given for claims but the guy who was supposed to assist me by the name of Tebogo Nkambule does not even respond to my mails to hear what's the problem on their side since I was given 30 days for payment to reflect on my account
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Pineapple Insurance's replyOfficial
16 Jul 2024, 10:21Hi Andrew 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply16 Jul 2024, 10:21
Official
Hi Andrew 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.