Insurance claim

Pineapple insurance has no consideration of people awaiting to hear on whether their claim is approved or not. I have tried reaching out to them after an incident happened to my car, but no one responded. The car already is a high risk and it doesn’t help that it has a cracked glass. What frustrates me about this whole process is the difficulty of getting to talk to someone. I am already on the edge and ready to cancel my policy. You can’t tell me to rest assured when I am not even in the loop of what’s happening on your side.