Insurance claim

On the 27 of May 2022, I lodged a claim with pineapple utilising the advised claims procedure in my policy documents. Subsequent to the instituting the claim, I have been contacted regarding the provision of certain additional documents, with which request, I have fully and happily comp****. It has been two months, and to date I have received no feedback from the insurer regarding my claim except for the occasioned advice on the upcoming premium increment. My expectations, which I will admit were hugely influenced by the no contact number style adopted by the insurer was that communication would be easier than waiting on call centers for hours trying to get help with my claim. Lo and behold, the process through the app is proving rather ancient, you send something and hopefully, by some miracle someone receives it and actually cares to contact you on exactly what the hold up might be, if this happens to anyone( the actual getting back to you) I am unsure I have unfortunately not been that lucky. I am a young professional, not having a phone is undesirable and completely unfair in the case where I have taken up insurance to counter the very possibility. I am really unhappy and hope that someone somewhere can advice me.