SN
SnQo N
1 reviews | Active since Dec 2018
16 Nov 2023, 08:53
Insurance claim
This is the worst, at this point I'm fed up minor accident but it's 6 weeks later and I'm still waiting for my car to come back. No follow up by the insurance company , I have to chase up send complaints , phone the panel beater. At this point not sure what else I must do. Utterly dissapointing and disgraceful service pathetic
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Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
16 Nov 2023, 09:28Hi SnQo Brian Ngiba👋,
Please note that I was given feedback yesterday regarding your claim as I have been following up. I was advised that you were contacted yesterday and provided with feedback and that your car is in a mechanical department waiting for approval for a ball joint. The repairer has been in communication with you via email. Should you wish for further details please send an email directly to them and they will advise you on the progress of your car.
Please note that I was given feedback yesterday regarding your claim as I have been following up. I was advised that you were contacted yesterday and provided with feedback and that your car is in a mechanical department waiting for approval for a ball joint. The repairer has been in communication with you via email. Should you wish for further details please send an email directly to them and they will advise you on the progress of your car.
Pineapple Insurance's reply16 Nov 2023, 09:28
Official
Hi SnQo Brian Ngiba👋,
Please note that I was given feedback yesterday regarding your claim as I have been following up. I was advised that you were contacted yesterday and provided with feedback and that your car is in a mechanical department waiting for approval for a ball joint. The repairer has been in communication with you via email. Should you wish for further details please send an email directly to them and they will advise you on the progress of your car.
Please note that I was given feedback yesterday regarding your claim as I have been following up. I was advised that you were contacted yesterday and provided with feedback and that your car is in a mechanical department waiting for approval for a ball joint. The repairer has been in communication with you via email. Should you wish for further details please send an email directly to them and they will advise you on the progress of your car.
SN
SnQo N's updateReviewer Update
16 Nov 2023, 09:55Firstly , no one has followed up with me via email. Secondly if as a company you believe that an insurance claim from start to finish should take almost 7weeks and that's normal for a minor incident then that's a problem in itself. If I never initiated contact with the repairer when this claim was processed then no contact would have been made. No urgency and even qith approval now is it now going to take another 2-3 weeks like the first time and we will see that to be normal. This process is not normal
SN
SnQo N's update16 Nov 2023, 09:55
Reviewer Update
Firstly , no one has followed up with me via email. Secondly if as a company you believe that an insurance claim from start to finish should take almost 7weeks and that's normal for a minor incident then that's a problem in itself. If I never initiated contact with the repairer when this claim was processed then no contact would have been made. No urgency and even qith approval now is it now going to take another 2-3 weeks like the first time and we will see that to be normal. This process is not normal
Pineapple Insurance's replyOfficial
16 Nov 2023, 10:16We would like to apologize for the delay in the process. Please note that the current issue lies with the repairers, and we are doing everything possible to ensure a prompt resolution and timely feedback regarding the fixing of your car. As previously communicated, we have been actively following up with the repairers regarding your claim. We understand the importance of getting your vehicle repaired and providing you with updates, and we appreciate your patience during this situation.
Pineapple Insurance's reply16 Nov 2023, 10:16
Official
We would like to apologize for the delay in the process. Please note that the current issue lies with the repairers, and we are doing everything possible to ensure a prompt resolution and timely feedback regarding the fixing of your car. As previously communicated, we have been actively following up with the repairers regarding your claim. We understand the importance of getting your vehicle repaired and providing you with updates, and we appreciate your patience during this situation.