INSURANCE CANCELLATION

Heloo Peter, I recently had a car insurance with Pineapple, it was before I received my vehicle from the dealership, on the day I was fetching my car from the dealership, the dealership requested proof of insurance. The details on my insurance with pineapple were incorrect, my surname was incorrect and the name of the finance company was also incorrect, so the dealership couldn't give me the vehicle. I then tried to get hold of Pineapple but they are unreachable. They are nowhere to be reached. I then sent them an email to cancel my insurance. They responded saying that they have cancelled. But to my surprise, they have deducted a premium on the 27/02/2024. I tried sending several emails, they are not responding to any of them.