JR
Juan R
1 reviews | Active since Apr 2018
25 Mar 2025, 08:57
Insurance
Nonhlahla has assisted me with a 3rd party claim, the incident was reported and claim submitted on the 26th February. A MONTH later and the matter is STILL not resolved , and i have not received any payout for damages to my vehicle , after ALL REQUIRED DOCUMENTS has been submitted to Pineapple.
VERY VERY POOR services rendered by the Pineapple team.
Helpful (0)
Replies (7)0
Replies (7)
Pineapple Insurance's replyOfficial
25 Mar 2025, 09:21Hi Juan Van Rooyen
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply25 Mar 2025, 09:21
Official
Hi Juan Van Rooyen
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
JR
Juan R's updateReviewer Update
25 Mar 2025, 13:38Good Day.
Thank you for your response.
This is really unexcaptable , surely it does not take this long to settle an claim when all required documentation has been submitted. Also not to mention the time waisted towards the 3rd party . . . I do not even want to know what service your clients receive.
I would STRONGLY urge anyone to not insure with Pineapple
I have lost 2 potential buyers for my vehicle due to time waisted and waiting on this to be resolved.
I expect the payment in my account within the next couple of days please.
Thank you
Regards
Thank you for your response.
This is really unexcaptable , surely it does not take this long to settle an claim when all required documentation has been submitted. Also not to mention the time waisted towards the 3rd party . . . I do not even want to know what service your clients receive.
I would STRONGLY urge anyone to not insure with Pineapple
I have lost 2 potential buyers for my vehicle due to time waisted and waiting on this to be resolved.
I expect the payment in my account within the next couple of days please.
Thank you
Regards
JR
Juan R's update25 Mar 2025, 13:38
Reviewer Update
Good Day.
Thank you for your response.
This is really unexcaptable , surely it does not take this long to settle an claim when all required documentation has been submitted. Also not to mention the time waisted towards the 3rd party . . . I do not even want to know what service your clients receive.
I would STRONGLY urge anyone to not insure with Pineapple
I have lost 2 potential buyers for my vehicle due to time waisted and waiting on this to be resolved.
I expect the payment in my account within the next couple of days please.
Thank you
Regards
Thank you for your response.
This is really unexcaptable , surely it does not take this long to settle an claim when all required documentation has been submitted. Also not to mention the time waisted towards the 3rd party . . . I do not even want to know what service your clients receive.
I would STRONGLY urge anyone to not insure with Pineapple
I have lost 2 potential buyers for my vehicle due to time waisted and waiting on this to be resolved.
I expect the payment in my account within the next couple of days please.
Thank you
Regards
JR
Juan R's updateReviewer Update
27 Mar 2025, 11:41Here we are 2 days later, and STILL not an inch closer to resolving the matter . . . Just more and more documents needed that I submitted 2 WEEKS ago already.
STILL no answer as to when the matter will be settled , I feel for your client in this regard as well.
STILL no answer as to when the matter will be settled , I feel for your client in this regard as well.
JR
Juan R's update27 Mar 2025, 11:41
Reviewer Update
Here we are 2 days later, and STILL not an inch closer to resolving the matter . . . Just more and more documents needed that I submitted 2 WEEKS ago already.
STILL no answer as to when the matter will be settled , I feel for your client in this regard as well.
STILL no answer as to when the matter will be settled , I feel for your client in this regard as well.
JR
Juan R's updateReviewer Update
29 Mar 2025, 11:28Good Day.
I received an email from HELLO PETER referring to the matter regarding my review , asking if I would recommend pineapple insurance - my rating is 0 NO I WOULD NEVER recommend them to anyone !!
After review and response from them , yet ANOTHER week has passed and STILL not any closer to resolving the matter. Nor any further communication from them as to when expected time frame the matter will be resolved.
It is now a FULL MONTH already after the claim has been lodged.
I received an email from HELLO PETER referring to the matter regarding my review , asking if I would recommend pineapple insurance - my rating is 0 NO I WOULD NEVER recommend them to anyone !!
After review and response from them , yet ANOTHER week has passed and STILL not any closer to resolving the matter. Nor any further communication from them as to when expected time frame the matter will be resolved.
It is now a FULL MONTH already after the claim has been lodged.
JR
Juan R's update29 Mar 2025, 11:28
Reviewer Update
Good Day.
I received an email from HELLO PETER referring to the matter regarding my review , asking if I would recommend pineapple insurance - my rating is 0 NO I WOULD NEVER recommend them to anyone !!
After review and response from them , yet ANOTHER week has passed and STILL not any closer to resolving the matter. Nor any further communication from them as to when expected time frame the matter will be resolved.
It is now a FULL MONTH already after the claim has been lodged.
I received an email from HELLO PETER referring to the matter regarding my review , asking if I would recommend pineapple insurance - my rating is 0 NO I WOULD NEVER recommend them to anyone !!
After review and response from them , yet ANOTHER week has passed and STILL not any closer to resolving the matter. Nor any further communication from them as to when expected time frame the matter will be resolved.
It is now a FULL MONTH already after the claim has been lodged.
JR
Juan R's updateReviewer Update
31 Mar 2025, 13:05Today 31 March , and STILL NO FEEDBACK from Nonhlanhla nor the claims department as per their response sent on 25 March ! The RIDICULOUS service just continues.
All I receive is an automated response from Old Mutual witch I can not follow up on.
All I receive is an automated response from Old Mutual witch I can not follow up on.
JR
Juan R's update31 Mar 2025, 13:05
Reviewer Update
Today 31 March , and STILL NO FEEDBACK from Nonhlanhla nor the claims department as per their response sent on 25 March ! The RIDICULOUS service just continues.
All I receive is an automated response from Old Mutual witch I can not follow up on.
All I receive is an automated response from Old Mutual witch I can not follow up on.
JR
Juan R's updateReviewer Update
01 Apr 2025, 10:09Yet another day has passed , without any further clarity from Pineapple nor Old Mutual - PATHETIC
JR
Juan R's update01 Apr 2025, 10:09
Reviewer Update
Yet another day has passed , without any further clarity from Pineapple nor Old Mutual - PATHETIC
JR
Juan R's updateReviewer Update
03 Apr 2025, 08:36So after weeks of up and down backwards and forwards , the matter has been handed over from Nonhlanhla to yet another agent Teboho just to find out that their insured claim has been rejected.
So this means that I will not be compensated for my damages to my vehicle , and all they can say is sorry the claim has been rejected! And they can not give me a reason as to why.
ANYONE out their should really reconsider if you are insured with Pineapple, their customer service is PATHETIC.
So this means that I will not be compensated for my damages to my vehicle , and all they can say is sorry the claim has been rejected! And they can not give me a reason as to why.
ANYONE out their should really reconsider if you are insured with Pineapple, their customer service is PATHETIC.
JR
Juan R's update03 Apr 2025, 08:36
Reviewer Update
So after weeks of up and down backwards and forwards , the matter has been handed over from Nonhlanhla to yet another agent Teboho just to find out that their insured claim has been rejected.
So this means that I will not be compensated for my damages to my vehicle , and all they can say is sorry the claim has been rejected! And they can not give me a reason as to why.
ANYONE out their should really reconsider if you are insured with Pineapple, their customer service is PATHETIC.
So this means that I will not be compensated for my damages to my vehicle , and all they can say is sorry the claim has been rejected! And they can not give me a reason as to why.
ANYONE out their should really reconsider if you are insured with Pineapple, their customer service is PATHETIC.