Inexplicable premium increase, double debited after cancelling

After having been a loyal customer for 4 and a half years, I got an email on 25 June 2024 to give me an update on my policy. Despite having no claims, my premium inexplicably went up by roughly R115. I was absolutely flabbergasted and infuriated. I contacted them immediately, but it is seemingly impossible to get hold of them in any other way that through their in-app chat. An agent did contact me back, promising that he will escalate my query and that a member of management will get back to me. This never happened. I decided there and then to cancel my insurance. Seeing that it was so close to the end of the month, I was then informed that my insurance will only be cancelled at the end of the following month, as the debit order instructions was already sent to the bank. I thought this a sneaky and *****ulent move, and I was not happy. This was the least of my problems though. On the 1st of July 2024, I got double debited. Now furious, I immediately lodged a debit order dispute with the bank. It was now also virtually impossible to get hold of an agent on their in-app chat. Fortunately, the agent I spoke to when I cancelled my insurance did get back to me, and even though he was very apologetic and helpful, I still got debited a further R50 today, seemingly for the non-payment of a debit order. Needless to say, I will not recommend these *****sters to anyone, in fact, I feel like going to the press and is also considering all of the legal options at my disposal. Absolutely disgusted for someone that has never claimed and always paid on time, every month, for 4 and a half years. Thanks for nothing.