TM
Tlago Moiloa...
1 reviews | Active since Jul 2024
12 Jul 2024, 06:16
Increased premium
I saw a debicheck on my banking app of an increased premium, how is it I find it on the App whereas you did not communicate anything about the increase? I asked about this and was told of a discount in Aug, what discount cos you will only be discounting the money you added. I have not claimed since I had an insurance with you but now theres an increased premium
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
12 Jul 2024, 07:11Hi Tlago Moiloa...👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply12 Jul 2024, 07:11
Official
Hi Tlago Moiloa...👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.