NM
Nosipho M
1 reviews | Active since Dec 2020
14 Nov 2023, 14:01
Incorrect excess fee amount
When I have finally gotten feedback about my claim .. my policy states that my excess fee is R500 and y’all are charging me for an excess fee of R1000 how is it possible? For the same phone.. I have never had such a bad experience with any insurance company.. Pineapple is definitely the worst ****ty company ever
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Pineapple Insurance's replyOfficial
14 Nov 2023, 15:43Hi Nosipho Mkhulisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply14 Nov 2023, 15:43
Official
Hi Nosipho Mkhulisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,