K
Kyle
1 reviews | Active since Feb 2024
26 Aug 2024, 09:21
Incorrect debit order
Pineapple insurance are not a reliable insurance I did not want to proceed with the insurance as the value was high however my account has been debited for no reason whatsoever and are not reliable when trying to query this I am disgusted in the service and would not recommend Pineapple to anyone as quick to debit the account however the debit order was rejected
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
26 Aug 2024, 09:35Hi Kyle👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply26 Aug 2024, 09:35
Official
Hi Kyle👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
K
Kyle's updateReviewer Update
26 Aug 2024, 10:01Hi Thulile thank you very much as now my account has been debited incorrectly as your consultants has given 2 different pricing which lead me to not proceed with you guys and rhe wors part is debiting my account when I have advised winnie last week I will not be moving forward as she is the only person who was eager to assist my query
K
Kyle's update26 Aug 2024, 10:01
Reviewer Update
Hi Thulile thank you very much as now my account has been debited incorrectly as your consultants has given 2 different pricing which lead me to not proceed with you guys and rhe wors part is debiting my account when I have advised winnie last week I will not be moving forward as she is the only person who was eager to assist my query