TX
Thando X
1 reviews | Active since Nov 2021
22 Jul 2024, 10:24
Incompetence with no communication between the team. Misaligned everywhere
Wow wow. Honestly. Just wow. I have never been this frustrated in a while with something so simple as submitting inspection pictures. It feels like they don’t want to cover me at this point because how am I still struggling for my pictures to be accepted or even have provision to submit them 2 months later? The back and forth? Don’t even get me started on that. What a terrible terrible experience. If anything happens to this car, you guys are paying. I can’t let your incompetence affect my life when I pay without issues. No ways! Yerr
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Pineapple Insurance's replyOfficial
22 Jul 2024, 10:37Hi Thando Xaba👋,
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We are committed to providing clear communication and excellent customer service. To investigate this matter further, could you please provide your policy details? This will help us review your case accurately and promptly.
We will escalate this matter to the relevant team once we have the necessary details. Thank you for your patience and understanding.
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We are committed to providing clear communication and excellent customer service. To investigate this matter further, could you please provide your policy details? This will help us review your case accurately and promptly.
We will escalate this matter to the relevant team once we have the necessary details. Thank you for your patience and understanding.
Pineapple Insurance's reply22 Jul 2024, 10:37
Official
Hi Thando Xaba👋,
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We are committed to providing clear communication and excellent customer service. To investigate this matter further, could you please provide your policy details? This will help us review your case accurately and promptly.
We will escalate this matter to the relevant team once we have the necessary details. Thank you for your patience and understanding.
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We are committed to providing clear communication and excellent customer service. To investigate this matter further, could you please provide your policy details? This will help us review your case accurately and promptly.
We will escalate this matter to the relevant team once we have the necessary details. Thank you for your patience and understanding.