Inadequate service from Tshepo

The level of disappointment I have on Pineapple is beyond me!! I think I spoke to soon I was initially insured with Pineapple, I lost my device and I claimed- Thanks to Bianca. It was hassle free. Now I got a new device to insure- I was being assist by Tshepo. What a displeasure being assisted by him. First issue 12 October 2020- The app could’nt calculate my premium I was told it’s a location error, I changed my location and I was able to purchase the policy When I got to checkout, issue 2 - there was an error adding a payment method I advise Tshepo of this- wow!! 13 October 2020 He told me they are looking into it 14 October- I asked for feedback?! 3 messages? There was still some issues 15 October- he told me it would be fixed the next morning

Trust and believe I sent him a message on the 16th of October and he did not respond?! I just sent him a message again this morning 21 October 2020 - guess what he did? When he got my message He reinstated my old policy?

My old phone was worth R13000 The new one is worth R19000???

Now had I not looked at this, I would have been going around thinking I’ve insured my iPhone with the correct value and when I had to claim that wouldn’t have been the case.

I have asked him to cancel the policy and I will look for an another insurance.

Thank you Tshepo for ruining the great service I received from Bianca.